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Refund Policy

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Refund Policy Reliable Diagnostic

Refund Policy

1. To claim a refund, kindly support it with related documents/ reports

 

2. In normal cases, any report comparisons beyond 7 days will not be considered.

 

3. In the case of chronic diseases, an exception can be made up to 15 days, only after approval from our Quality team.

 

4. In the case of Thyroid, TSH values can vary due to various factors like time of sample collection and fasting status. Only significant variations in TSH levels will be considered.

 

5. Any variation in Lipid profile will not be considered.

 

6. In the case of any discrepancy in test results, a free re-sample will be collected and send to 2 partner labs. 1 sample will be sent to our partner lab and another to a standard lab. If a variation is found in the results, we will refund the entire test amount.

 

7. Our quality team reserves the right to make the final decision.

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Faq’s

Frequently Asked Questions.

  • How to book a test on Reliable website?

    You can book a health test on the healthians website through the following ways Select a package that best suits your requirements or doctor recommended tests from the "Health Checkup Packages". You will be prompted to update your location on top right of the screen - please select the location for which you wish to see the packages (for example, if you live in Gurgaon, and you wish to check packages for your parents who live in Indore, please select Indore in location prompt.)

  • How to book a test on Reliable app?

    You can book a test on the Healthians Android App with the following steps. Open the app and select your location. Please select the location for which you wish to see the packages (for example, if you live in Gurgaon, and you wish to check packages for your parents who live in Indore, please select Indore in location prompt.)

  • You can book a test on the Reliable Android App with the following steps.

    You can chat with our health experts via the chat window at bottom right corner of the website & provide details of your health condition to get the right advice on preferred tests. You can also call us on 999-888-000-5 to get recommendations.